1. GENERAL PROVISIONS

2. ELECTRONIC SERVICES IN THE ONLINE STORE

3. CONDITIONS FOR CONCLUDING A SALES AGREEMENT

4. PAYMENTS

5. COST, METHODS AND DELIVERY TIME OF THE PRODUCT

6. PRODUCT COMPLAINTS

7. OUT-OF-COURT METHODS OF HANDLING COMPLAINTS AND PURSUING CLAIMS AND RULES FOR ACCESS TO THESE PROCEDURES

8. RIGHT OF WITHDRAWAL FROM THE CONTRACT

9. MODEL WITHDRAWAL FORM

The linojd.com Online Store fully respects consumer rights.

Consumers may not waive the rights granted to them under the Act of 30 May 2014 on Consumer Rights (Journal of Laws of 2020, item 287, as amended). Any contractual provisions less favorable to the consumer than the provisions of the above-mentioned Act shall be invalid, and the relevant statutory provisions shall apply instead.

The provisions of these Terms and Conditions are not intended to exclude or limit any consumer rights arising from mandatory provisions of law. In the event of any interpretative doubts regarding the content of these Terms and Conditions, they shall be resolved in favor of the Consumer.

If any provisions of these Terms and Conditions are found to be inconsistent with the provisions of the Consumer Rights Act, the provisions of that Act shall apply and shall prevail.

1. GENERAL PROVISIONS

1.1. The Online Store available at linojd.com is operated by Adveri – Weronika Pawlińska, Centralna 63, 31-586 Kraków, NIP: 9721213765; REGON: 380639785, e-mail address: hello@linojd.com
1.2. These Terms and Conditions are addressed to retail consumers (they are not intended for businesses).
1.3. The controller of personal data processed in the Online Store in connection with the implementation of these Terms and Conditions is the Seller. The data are processed in accordance with the rules specified in the Privacy Policy available on the Store’s website. This document contains detailed information regarding the legal basis, purposes and period of personal data processing, the rights of data subjects, as well as the use of cookies and analytical tools. Using the Store, including placing orders, is voluntary - as is providing personal data by the Customer or Service Recipient, except in cases specified in the Privacy Policy (e.g. necessity to conclude a contract or fulfil legal obligations).

1.4. Definitions:

1.4.1. BUSINESS DAY – any day from Monday to Friday, excluding public holidays.

1.4.2. REGISTRATION FORM – a form available in the Online Store enabling the creation of an Account.

1.4.3. ORDER FORM – an Electronic Service in the form of an interactive form available in the Online Store enabling the placement of an Order, in particular by adding Products to the cart and specifying the terms of the Sales Agreement, including delivery and payment method.

1.4.4. CUSTOMER – a natural person with full legal capacity or - in cases provided for by law – a person with limited legal capacity, concluding an agreement for purposes not directly related to their business or professional activity (i.e. not acting as a business entity).

1.4.5. CIVIL CODE – the Act of 23 April 1964 – Civil Code.

1.4.6. ACCOUNT – an Electronic Service identified by an individual name (login) and password chosen by the Service Recipient, within which the Service Recipient’s data and information about placed Orders are stored.

1.4.7. NEWSLETTER – an Electronic Service consisting of periodic sending by the Service Provider of commercial information to the provided e-mail address, including news, promotions and Product offers.

1.4.8. PRODUCT – a movable item available in the Online Store which is the subject of the Sales Agreement concluded between the Customer and the Seller.

1.4.9. TERMS AND CONDITIONS – these Terms and Conditions of the Online Store.

1.4.10. ONLINE STORE – the online store operated by the Service Provider, available at: www.linojd.com

1.4.11. SALES AGREEMENT – a contract for the sale of a Product concluded between the Customer and the Seller via the Online Store.

1.4.12. ELECTRONIC SERVICE – a service provided electronically by the Service Provider to the Service Recipient within the Online Store.

1.4.13. SERVICE RECIPIENT – a natural person (with full or limited legal capacity), a legal entity, or an organizational unit without legal personality to which the law grants legal capacity, using or intending to use an Electronic Service.

1.4.14. CONSUMER RIGHTS ACT – the Act of 30 May 2014 on Consumer Rights.

1.4.15. ORDER – a declaration of intent submitted by the Customer via the Order Form aimed at concluding a Sales Agreement with the Seller.

2. ELECTRONIC SERVICES IN THE ONLINE STORE

2.1. The following Electronic Services are available in the Online Store: Account, Order Form.

2.1.1. Account – using the Account is possible after completing three consecutive steps:
(1) completing the Registration Form,
(2) clicking the “Register account” button,
(3) confirming the email address by clicking the link sent in the message.
The form requires providing an email address and password.

2.1.1.1. The Account service is provided free of charge for an indefinite period. The User may cancel the Account at any time, without giving a reason, by sending a relevant request to: help@linojd.com.

2.1.2. Order Form – use begins when the Customer adds the first Product to the cart.
Submitting an Order takes place after completing two steps:
(1) completing the Order Form and
(2) clicking the “Place order” button.
Until that moment, the Customer may independently modify the data by following the messages and information displayed on the website.
The form requires providing the following details: first and last name, address (street, house/apartment number, postal code, city, province/region, country), email address, phone number, and information regarding the Order: Product(s), quantity, place and method of delivery, and payment method.

2.1.2.1. The Order Form service is free of charge, one-time in nature, and ends once the Order is submitted or the process is discontinued.

2.2. Technical requirements necessary to use the Store services:
(1) a computer, laptop, or other device with Internet access,
(2) access to email,
(3) a current version of a web browser (Mozilla Firefox, Internet Explorer, Opera, Google Chrome, Safari, or Microsoft Edge),
(4) recommended minimum screen resolution: 1024×768,
(5) enabled cookies and JavaScript support.

2.3. The User is obliged to use the Store in accordance with applicable law, principles of social coexistence, and with respect for personal rights, copyrights, and intellectual property of the Service Provider and third parties. The data provided must be accurate and truthful. Providing unlawful content is prohibited.

2.4. The complaint procedure regarding Electronic Services is described in section 6 of the Terms and Conditions.

3. CONDITIONS FOR CONCLUDING A SALES AGREEMENT

3.1. The Sales Agreement between the Customer and the Seller is concluded after the Customer places an Order using the Order Form, in accordance with section 2.1.2 of the Terms and Conditions.

3.2. The price of the Product displayed on the Online Store website is given in Polish zloty or in euro and includes applicable taxes. During the ordering process, the Customer is informed about the total price of the Product including taxes, delivery costs (including transport, delivery and postal service fees), as well as any other applicable charges. If it is not possible to determine these costs in advance, the Customer is informed of the obligation to pay them – also before submitting a binding declaration of concluding the Sales Agreement.

3.3. Procedure for concluding the Sales Agreement using the Order Form:

3.3.1. The Sales Agreement is concluded after the Customer places an Order in accordance with section 2.1.2 of the Terms and Conditions.

3.3.2. After the Order is placed, the Seller immediately confirms its receipt and accepts it for processing. This confirmation is sent to the Customer by email to the address provided during the ordering process and includes:
– confirmation of receipt of the Order,
– information about its acceptance for processing,
– confirmation of the conclusion of the Sales Agreement.
If the Customer has an Account, this information is also available in the Customer’s Account. The Sales Agreement is concluded upon receipt of this message.

3.4. The content of the concluded Sales Agreement is:
(1) made available to the Customer through the Terms and Conditions published on the Store’s website,
(2) sent in the email message referred to in section 3.3.2.
The Agreement is also recorded and secured in the Store’s IT system.

3.5. Orders placed in the Online Store cannot be combined – in particular, they cannot be merged into a single shipment.

4. PAYMENTS

The Seller provides the Customer with the option to pay for the order via the electronic payment operator PayPal (PayPal (Europe) S.à r.l. et Cie, S.C.A.), headquartered in Luxembourg (address: 22–24 Boulevard Royal, L-2449 Luxembourg), a licensed credit institution supervised by the Commission de Surveillance du Secteur Financier (CSSF).

The Customer may make payments using the methods available in the PayPal system, in particular:

payments from the PayPal account balance,
payment card/debit/credit card linked to the PayPal account,
other payment methods available in the PayPal system at the time the order is placed.

Order processing begins once the Seller receives confirmation from the payment operator that the payment has been successfully completed.
PayPal is responsible for the proper operation of the payment system and ensures its compliance with applicable laws and security standards.

In the event of technical issues related to payment, the Customer should first contact the PayPal operator and then — if necessary — the Seller.

4.2. The current list of available payment methods is also available in the “Delivery and Payment” information section on the Online Store website.

5. COST, METHODS AND DELIVERY TIME OF THE PRODUCT

5.1. Delivery of the Product to the Customer is subject to a fee, unless the Sales Agreement provides otherwise (e.g. free delivery as part of a promotion).
All costs related to the delivery of the Product – including transport, delivery, or postal service fees – are indicated:
– on the Store website in the “Delivery and Payment” section,
– during the order process,
– at the latest when the Customer expresses the intention to conclude the Sales Agreement.

5.2. Delivery of the Product is carried out via a courier company.

The current list of available delivery options is available on the Store website in the “Delivery and Payment” section.

5.3. The standard delivery time is up to 7 business days, counted from the moment the payment is credited to the Seller’s account, unless:
– a different timeframe is specified for a given Product,
– the Customer is informed of a different timeframe during the ordering process.
If several Products with different delivery times are purchased, the longest timeframe applies – not exceeding 7 business days.

6. PRODUCT COMPLAINTS

6.1. This section of the Terms and Conditions defines the joint procedure for handling complaints regarding:
– Products,
– Sales Agreements,
– Electronic Services,
– and other complaints related to the operation of the Seller or the Online Store.

6.2. The basis and scope of the Seller’s liability are determined by applicable law, in particular:
– the Civil Code,
– the Consumer Rights Act,
– and the Act of 18 July 2002 on the Provision of Electronic Services (Journal of Laws No. 144, item 1204, as amended).

6.2.1. Complaints regarding Products purchased until 31 December 2022 are considered in accordance with the provisions of the Civil Code in force until that date, in particular Articles 556–576 (statutory warranty). The Seller supplies Products free from defects. In the case of Customers who are not consumers, liability under the statutory warranty is excluded (Article 558 § 1 of the Civil Code).

6.2.2. Complaints regarding movable goods (including those with digital elements) purchased from 1 January 2023 are considered in accordance with Articles 43a–43g of the Consumer Rights Act – in the event of non-conformity of the goods with the contract.

6.2.3. Complaints regarding digital content, digital services, or goods that serve solely as a carrier of digital content, also from 1 January 2023, are considered in accordance with Articles 43h–43q of the Consumer Rights Act.

6.3. A complaint may be submitted:
6.3.1. using the form available in the Customer Account under the “Orders” tab,
6.3.2. electronically via e-mail to: help@linojd.com .

6.4. In order to facilitate and speed up the complaint handling process, it is recommended to provide:

a description of the non-conformity or issue (type, date of occurrence),
the request (e.g. replacement, repair, partial refund, withdrawal from the contract),
contact details of the person submitting the complaint.
The above information is only a recommendation – failure to provide it does not affect the validity of the complaint.

6.5. If contact details change during the complaint procedure, the Customer is obliged to immediately inform the Seller.

6.6. Evidence may be attached to the complaint (e.g. photos, documents, a copy of the product). The Seller may also request additional information or documentation if this will help speed up the complaint handling process.

6.7. The Seller will respond to the complaint without undue delay, no later than within 14 calendar days from the date of receipt of the complained-about Product.

7. OUT-OF-COURT METHODS OF HANDLING COMPLAINTS AND PURSUING CLAIMS AND RULES FOR ACCESS TO THESE PROCEDURES

7.1. A Customer who is a consumer may use out-of-court methods of handling complaints and pursuing claims. Detailed information is available on the website of the Office of Competition and Consumer Protection (UOKiK) at:
https://uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php

7.2. A contact point operating at the President of UOKiK provides assistance to consumers regarding out-of-court dispute resolution:
– phone: 22 55 60 333
– e-mail: kontakt.adr@uokik.gov.pl
– address: Pl. Powstańców Warszawy 1, 00-030 Warsaw, Poland

7.3. A consumer may use, among others, the following out-of-court dispute resolution methods:

Application to a permanent consumer arbitration court – information: http://www.spsk.wiih.org.pl/
Application to the provincial inspector of the Trade Inspection – according to the place of business of the Seller
Assistance from a district (municipal) consumer ombudsman or consumer protection organizations (e.g. Consumer Federation, Polish Consumer Association)

Free advice can be obtained:
– by e-mail: porady@dlakonsumentow.pl
– by phone: 801 440 220 (helpline available on business days from 8:00–18:00; charges according to the operator’s tariff)

7.4.
IMPORTANT: The possibility to submit complaints via the ODR platform expires on 20 March 2025, and the platform itself will be discontinued on 20 July 2025.

Until then, it is possible to use the online ODR (Online Dispute Resolution) platform available at:
http://ec.europa.eu/consumers/odr
The platform is intended for resolving consumer disputes concerning online sales or service contracts.

Additional information about the ODR platform is available on the UOKiK website:
https://uokik.gov.pl/spory_konsumenckie_faq_platforma_odr.php

8. RIGHT OF WITHDRAWAL FROM THE CONTRACT

8.1. A Consumer who has concluded a Distance Contract may withdraw from it within 30 calendar days without providing any reason and without incurring any costs, except for the costs specified in section 8.8 of the Terms and Conditions. To meet the deadline, it is sufficient to send the withdrawal statement before its expiry.

8.1.1. The statement of withdrawal from the Contract may be submitted by the Consumer, for example:

via the return function available in the Customer Account, selecting the reason “Cancellation”;
in electronic form via e-mail to: help@linojd.com

8.2. The return of the Product – movable goods (including movable goods with digital elements) – should be sent to the return warehouse address: linojd, Centralna 63, 31-586 Kraków, Poland

8.3. A sample withdrawal form is included in Annex No. 2 to the Consumer Rights Act and is also available in section 11 of the Terms and Conditions. Using the form is not mandatory.

8.4. The withdrawal period begins:
8.4.1. in the case of a Contract under which the Seller delivers the Product and is obliged to transfer its ownership – from the moment the Consumer or a third party indicated by the Consumer (other than the carrier) takes possession of the Product;
in the case of a Contract involving:

multiple Products delivered separately, in batches or in parts – from taking possession of the last Product, batch, or part;
regular delivery of Products for a specified period – from taking possession of the first Product.

8.4.2. in the case of other Contracts – from the date of their conclusion.

8.5. In the event of withdrawal from a Distance Contract, the Contract shall be deemed not concluded.

8.6. In the case of Products – movable goods, including movable goods with digital elements:

8.6.1. The Seller is obliged to immediately, no later than within 14 calendar days from the date of receipt of the Consumer’s statement of withdrawal from the Contract, refund all payments received from the Consumer, including the costs of delivery of the Product (except for additional costs resulting from the delivery method chosen by the Consumer other than the cheapest standard delivery method available in the Online Store).

8.6.2. The refund shall be made using the same payment method used by the Consumer, unless the Consumer has expressly agreed to a different refund method that does not involve any costs for the Consumer.

8.6.3. If the Seller has not offered to collect the Product from the Consumer, the Seller may withhold the refund until the Product has been received back or the Consumer has provided proof of its return, whichever occurs first.

8.6.4. The Consumer is obliged to return the Product to the Seller or hand it over to a person authorized by the Seller to collect it immediately, no later than within 14 calendar days from the day on which the Consumer withdrew from the Contract, unless the Seller offered to collect the Product. To meet the deadline, it is sufficient to send the Product back before it expires.

8.6.5. The Consumer is liable for any diminished value of the Product resulting from its use beyond what is necessary to establish the nature, characteristics, and functioning of the Product.

8.7. Products – digital content or digital services

8.7.1. In the event of withdrawal from a Contract for the supply of digital content or a digital service, from the date of receipt of the Consumer’s statement the Seller may not use content other than personal data that was provided or created by the Consumer while using such content or services, except for content that:

(1) is useful solely in connection with the digital content or digital service that is the subject of the Contract;
(2) relates exclusively to the Consumer’s activity while using the digital content or digital services provided by the Seller;
(3) has been combined with other data in such a way that it cannot be separated or can be separated only with disproportionate effort;
(4) was created by the Consumer jointly with other Consumers who may continue to use it.

Except for the cases indicated above, the Seller – at the Consumer’s request – shall make available to the Consumer, free of charge, content other than personal data that was provided or created by the Consumer while using the digital content or digital services.

In the event of withdrawal from the Contract, the Seller may prevent the Consumer from further using the digital content or digital services, in particular by blocking the user account or revoking access to the Product. This does not affect the Consumer’s right to obtain the return of their own content within a reasonable time, without hindrance from the Seller, in a commonly used and machine-readable format.

8.7.2. In the event of withdrawal from a Contract for the supply of digital content or a digital service, the Consumer is obliged to stop using such content or service and not make it available to third parties.

8.8. Possible costs related to withdrawal from the Contract borne by the Consumer

8.8.1. In the case of Products – movable goods (including those with digital elements) – if the Consumer has chosen a delivery method other than the cheapest standard delivery method offered in the Store, the Seller is not obliged to refund the additional costs.

8.8.2. The Consumer bears the direct costs of returning the Product (movable goods), unless the Seller has explicitly agreed to cover them.

8.8.3. In the case of a Contract for the provision of services where performance has begun – at the Consumer’s express request – before the expiry of the withdrawal period, the Consumer is obliged to pay for the services provided up to the moment of withdrawal. The amount is calculated proportionally to the scope of the service performed, taking into account the agreed price or remuneration. If the price or remuneration was excessive, the basis for calculation is the market value of the service performed.

8.9. Exclusions from the right of withdrawal from a Distance Contract

8.9.1. The right of withdrawal does not apply to Consumers, among others, in relation to Contracts:

for the provision of services fully performed with the Consumer’s explicit consent, who was informed that they would lose the right of withdrawal after performance;
whose price depends on fluctuations in the financial market beyond the Seller’s control;
concerning Products not prefabricated, made to individual order;
concerning Products that are perishable or have a short shelf life;
delivered in a sealed package that cannot be returned for health protection or hygiene reasons once opened;
which, after delivery, have been permanently combined with other items;
regarding alcoholic beverages with delivery over 30 days and price dependent on market fluctuations;
in which the Consumer requested urgent repair or maintenance, and the Seller provided other services than requested or delivered other Products – in this case, the right of withdrawal applies only to additional services or Products;
concerning audio, video recordings, or computer programs in a sealed package, if opened;
for the delivery of press, except subscriptions;
concluded through a public auction;
concerning accommodation, transport, vehicle rental, catering, cultural or sporting events, if the Agreement specifies the date of performance;
for the delivery of digital content not stored on a tangible medium, if the performance started with the Consumer’s explicit consent before the withdrawal period expired and after being informed of the loss of this right.

8.10. The provisions of this Section 8 relating to the Consumer also apply – from 1 January 2021 – to Service Recipients or Clients who are natural persons entering into an Agreement directly related to their business activity, if it is clear from the content of the Agreement that it does not have a professional character, in particular due to the business activity disclosed in the Central Registration and Information on Business.

9. MODEL WITHDRAWAL FORM

The withdrawal form template can be downloaded here: https://linojd.com/formularz-odstapienia-od-umowy/
((this form should be completed and returned only if you wish to withdraw from the contract))