We know that sometimes things just don’t work out.
Maybe the shade isn’t quite right, maybe the gift was already received, or maybe - simply - your heart didn’t skip a beat.
No worries - it happens.

If you’d like to return a product or file a complaint, we’re here to help. Simple, clear, and human.

Below you’ll find everything you need to know. And if you don’t find what you’re looking for - write to us at help@linojd.com.
There’s always someone on the other side ready to reply. Happily and with a smile.

Returns (withdrawal from the contract)

You have the right to withdraw from a distance contract within 14 days of receiving the shipment, without giving any reason.
Simply send us an email at help@linojd.com and return the product to the return address:
linöjd, ul. Centralna 63, 31-586 Kraków, Poland.
Please remember to include the completed form: https://linojd.com/formularz-odstapienia-od-umowy/
The product should be returned unused and undamaged, preferably in its original packaging.
The refund will be issued within a maximum of 14 days from the moment the package is returned to us.

Complaints

If the product has a defect or something is not right - please let us know at help@linojd.com.
Describe the issue and - if possible - attach a photo; this will help speed up the process.
We review complaints within
If the complaint is accepted, we will replace the product, repair it, or refund the full purchase amount.